Most clients meet their matched assistant within a week of the discovery call. After a short interview and a trial task, regular weekly hours usually begin the following Monday.
We map your tasks, tools, working hours, and communication style on a discovery call, then propose the best-fit assistant from our trained team. You interview your top match and approve the fit before anything starts.
We work inside your stack: Asana, Trello, Monday, ClickUp, Notion, HubSpot, Zendesk, QuickBooks, Google Workspace, and Microsoft 365, among others. If you use something unusual, we learn it during onboarding.
Yes. Every assistant signs an NDA, works inside your permissioned accounts, and never stores client data on personal devices. Access is limited to exactly what each engagement needs.
Tell your client success manager and we will rematch you — free, and fast. Fit matters more than process, and we would rather repair a match in days than let a good client drift.
You book a weekly block of hours that fits your workload, tracked transparently against your shared task list. Hours flex up or down with a month's notice, and unused time never vanishes silently — your summary shows exactly where it went.
Usually, yes. Most dedicated assistants combine two or three services — for example inbox plus calendar plus light bookkeeping. If your needs span very different skills, we will say so and propose a two-assistant setup instead.
Standard hours are business days in your time zone, with same-day replies. Weekend or extended cover can be arranged for stores, launches, and support desks — ask on your consultation call.
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